Making your booking.
1 To confirm a booking, the party leader must complete the on-line booking form. He/she must Be authorised to make the booking on the basis of these Booking Conditions by all personsnamed on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking form, the party leader confirms thathe/she is so authorised. The party leader is responsible for making all payments due tous. The party leader must be at least 18 when the booking is made.
1.2 Once Saxonville Hotel has received your booking form and all appropriate payments (see clause2), Saxonville Hotel will, subject to availability, confirm your booking by issuing an e- mailconfirmation. Please check this e- mail carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
2.1 In order to confirm your booking, full payment per person must be paid to Saxonville Hotelat the time of booking. The full payment will be deducted from your debit or creditcard (whichever is indicated by you) on receipt of your booking by form by Saxonville Hotel.Except as specified below, all deposits are non-refundable.
2.2 The amount of full payment due will be notified to you prior to completion of your booking form.
2.3 Any balance due must be paid by the date specified by us. If you do not pay the balance in full and on time by the due date we are entitled to assume that you wish to cancel your booking. In this case we will be entitled to keep all deposits paid due at that date.
3 A binding contract is formed between you and us when your booking confirmation is sent to you. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with the Courts of England and Wales only.
4 It is advisable for you to take out adequate Holiday Insurance Cover which should at least provide comprehensive cover if you have to cancel your booking. You should always check with your chosen insurance supplier what the policy you choose would provide cover for (ie ill health, redundancy etc). It is your responsibility to ensure that the insurance you purchase is adequate for your needs.
5 Should you wish to cancel all, or part, of your booking after confirmation, you will be liable to cancellation charges as set out in the table below. If your cancellation is covered by insurance, you will be eligible to reclaim these cancellation costs from your insurance supplier. Claims must be made direct to the insurer.Number of days before arrival date Amount payableThat notification of cancellation is Received 3 days Full Changes and Cancellations by us 6 If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start date of your booking, we will offer you the choice of the following options:-• (for significant changes) accepting the changed arrangements• purchasing alternative arrangements from us, of a similar standard to that originally booked if available. If the alternative arrangements we offer you are more expensive, we will not ask you to pay any more. If the alternative is less expensive, we will refund the difference to you.• cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.Please note, the above options are not available where any change made is a minor one.
7 Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of circumstances beyond our control. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Booking including Accommodation
8.1 You may arrive at your accommodation from 1 pm on the confirmed arrival date. Vacation of your accommodation must be no later that 10.30 am on your confirmed departure date. Any changes to these times must be agreed with us prior to arrival. If your arrival time is expected to be later than 9 pm, notification must be given to us.
8.2 The accommodation is provided for the benefit of you and each other person entitled to use said accommodation (ie members of your holiday group as detailed on your booking confirmation). You may not, therefore, provide access to the accommodation or transfer occupation to any other person without our prior written agreement.Behaviour9 When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and other party's full legal costs) as a result of your actions.We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset our distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking ofthe person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
10.1 In all cases, any notice, request or instruction to be given in association with your booking shall be supplied via e-mail to the address indicated on the Booking Form or such other address asmay be subsequently notified.
10.2 In using e-mail transmission, it shall be deemed to have been served on the expiration of 12 hours after despatch.
Our Liability11.1 We promise to make sure that all parts of your booking which we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your confirmed arrangements is caused by any failure by ourselves or our employees ( providing they were at the time acting within the course of their employment) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.